Refund and Return Policy for www.thaigrove.shop
At thaigrove, we strive to ensure your utmost satisfaction with every purchase. However, we understand that situations may arise where you may need to request a refund or return. This Refund and Return Policy outlines our guidelines to facilitate a smooth and hassle-free process for such requests.
Refund Eligibility:www.thaigrove.shop
To be eligible for a refund, you must meet the following conditions:
The item must be in its original condition, unused, and in the same packaging as received.
The request for a refund must be initiated within 30 days from the date of delivery.
Return Process:
If you wish to return a product, please follow these steps:
a) Contact our Customer Support Team: Prior to initiating a return, please reach out to our dedicated Customer Support Team at [email protected]. They will guide you through the process and address any concerns you may have.
b) Package the Item: Safely package the product in its original packaging to prevent damage during transit.
c) Shipping: You will be responsible for the return shipping costs unless the item is damaged or defective.
d) Return Address: You will receive the return address from our Customer Support Team.
Refund Process:
Once we receive the returned item and verify its eligibility, we will process your refund within 45 business days. The refund will be issued to the original payment method used during the purchase.
Non-Refundable Items:
Certain items are not eligible for a refund, including:
Gift cards or vouchers.
Items that are damaged due to misuse, negligence, or improper handling.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please notify our Customer Support Team immediately, providing details and photographic evidence of the issue. We will arrange for a replacement or refund as per your preference.
Order Cancellation:
You may cancel your order before it is shipped. If the order has already been dispatched, you will need to follow our Return Process for a refund.
Exchange Policy:
Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the item and initiate a separate purchase for the desired product.
Updates to the Policy:
thaigrove reserves the right to update or modify this Refund and Return Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website.
For any queries or assistance related to refunds or returns, please contact our Customer Support Team at [email protected]. We value your satisfaction and aim to provide exceptional service throughout your shopping experience at www.thaigrove.shop.
Thank you for choosing thaigrove as your trusted beauty destination. We appreciate your trust and look forward to serving you with the highest standards of customer care.